ORDER PROCESSING, SHIPPING OPTIONS, DELIVERY SCHEDULE & ORDER TRACKING.
● Orders begin being processed within 1 business day after being placed.
● Most orders are shipped within 3-5 days business days, however, many products can be shipped within 1-2 business days.
● After placing an order you will receive an order confirmation to the email address you gave when ordering.
● If an item you ordered is on backorder or no longer available, we will contact you usually within 1-2 business days or as soon as we are aware after you have placed your order and allow you the option to either cancel your order at no cancellation charge, have it shipped when the product would be available or order another product.
● “Business Days” do not include Saturdays, Sundays, or holidays.
● Due to cutoff times by our manufacturers, orders received after 1:00 pm central time may not be processed until the following business day.
● The shipping and billing information you supply must be able to be verified. If we cannot verify this information, your order may be delayed or canceled.
● Barbara’s Wig Boutique accepts orders from the USA, Canada, Mexico, and the United Kingdom. Other locations will be accepted. Please contact us for more details.
● Product Availability: Although we are constantly updating our website, occasionally a product shown may be on back-order or no longer available. If the unavailability of a product would be a problem for you, we recommend you contact us before ordering to check on availability.
● Back-orders are not charged Shipping/Handling (S/H) once available if the original order was partially shipped due to a back-order product. Shipment will be Standard Shipping. If Express shipping is required additionally S/H fees may apply.
● Barbara’s Wig Boutique is not responsible or liable for any additional expenses (duties, taxes, freight forwarding fees, etc.) a customer may incur for the receipt of an order, exchange order and/or a defective or incorrect product replacement order.
Shipping Options & Cost:
|● USA Economy Shipping & Handling (Average Delivery 7-10 Business Days) – available on orders $50 or less||$8.99|
|● USA Standard Shipping & Handling (Average Delivery 5-8 Business Days) – Free on orders over $50||$9.99|
|● USA Express Shipping & Handling (Average Delivery 3-5 Business Days)||$28.00|
● USA Expedited Express Shipping & Handling (Average Delivery 1-3 Business Days)
*Additional Fees May Apply
|● Canada & Mexico Standard Shipping & Handling (Average Delivery 8-14 Business Days) **||$29.00|
● United Kingdom Standard Shipping & Handling (Average Delivery 8-14 Business Days) **
**Customer is responsible for payment of any customs fees, duties, and/or taxes
Order Shipping & Delivery Schedule:
● Some products may not be available for immediate shipment and may not be able to be guaranteed the requested delivery date.
● For US orders, our economy & standard shipping is by United States Postal Service (USPS) Priority Mail & USPS First Class Mail with Tracking with average delivery after shipment of 2-4 business days. At the time of shipment, a USPS Tracking Number is issued and a USPS shipping notification is sent to your email address for order tracking.
For international orders, our standard shipping is by DHL Express or USPS International. It is hard to determine the exact date the delivery will arrive at your destination, due to unforeseen delays in customs. However, we will ship your item 2-4 business days after order placement.
● Expedited Express Shipping & Handling will appear as $46.00 on your order checkout. If additional shipping costs are required to ship your order, we will email or phone you with the revised shipping/handling cost after we receive your order.
● Orders received after 1:00 pm central time may be delayed shipping 1 business day.
● “Business Days” do not include weekends or holidays. Example. If you place an order with us on Friday, the 1st business day starts on Monday, unless that was a holiday, then it would be Tuesday. Saturdays and Sundays are not considered business days. When determining the delivery of your order, please use this as a guide or contact us if you have questions.
● To better assist you, if you do have a specific date or time frame you would need an order by, please give us that information in the “comments” section of our order check form or call us at 314-203-2392.
● Once your order has shipped, you will be sent an e-mailed message or called confirming your order shipment and given the order tracking number. To track your order go to www.USPS.com and enter your tracking number. If your order is shipped by another carrier, we will give you that carrier’s website when we give you your tracking number.
● A signature may be required at the time of delivery on some orders.
Other Important Shipping Information:
● Order Shows Delivered, But You Did Not Receive It: If after tracking your order it shows delivered, but you did not receive it, you must contact us within 5 days of the delivery date shown by the shipping service (USPS, UPS, etc.) for any credit or reshipment of the product to be considered.
● Order Delivery Delayed Due to Acts of Nature: Barbara’s Wig Boutique shall not be liable and will not issue any refund or credit if an order delivery is delayed due to causes beyond the shipping carrier’s control, including, but not limited to: acts of God, natural disasters, weather delays, or customs (where applicable).
● Un-deliverable Orders: Please note, should an order shipped to you be returned back to us due to either being refused, unclaimed or because of an incorrect shipping address you had given us, you will be charged a $5.00 order reprocessing fee plus a minimum $7.50 shipping and handling (S/H) fee for re-shipment. Actual additional (S/H) charges will depend on the carrier and service used, along with the re-shipment location. Prior to any re-shipment, we will inform you of the returned order, the return processing fee, and the added (S/H) charges to your order for re-shipment. If you elect not to have us re-ship the products to you, we will issue you a refund for the order total less a 15% Restocking Fee PER ITEM and the Original Shipping Cost. If the returned shipment was a result of our error, you will not be charged any additional (S/H) fees and the products will be re-sent to you.
ORDER CHANGES OR CANCELLATION
|If we have begun processing your order, you will be charged a 20% change/cancellation fee (minimum $5.00) per item changed or canceled. However, you will not be charged any change/cancellation fees to add items, change items, or canceled your order anytime prior to processing the order. An order cannot be changed or canceled after it has shipped. In the event your order has already shipped, any changes or cancellation would be charged a Restocking Fee as stated in our Return & Exchange Policy. To add items, change or cancel your order, you can either e-mail us at firstname.lastname@example.org or phone us 314-203-2932.|
Please read the following before ordering!
By ordering from us you are agreeing to our Exchange Policy. Products eligible for exchanges must be returned and received by us within 10 BUSINESS DAYS of order delivery.
**Failure to obtain a Return Authorization Number prior to returning the product(s) will result in a 30% RESTOCKING FEE.**
EXCHANGES (allow 7-10 days for processing):
Customers may return eligible items for an exchange.
● Ineligible Items: For sanitary reasons, tampering concerns and industry regulations, Wig Accessories such as Cleansers, Conditioners, Sprays, Cap Liners, Sure Grip Liners, Wig Stands, Turbans, Hats, Combs and Brushes are not eligible for returns and/or exchanges.
● Restocking Fees: Waived for the first exchange. Subsequent exchanges will incur a 20% RESTOCKING FEE (minimum $5.00) per item.
● Shipping and handling (S/H) charge apply to all exchanges. Products will be shipped back to the customer by standard shipping and handling methods, unless otherwise specified. Any Specials and/discounts related to Shipping and Handling will not apply to Exchanges.
RETURNS FOR STORE CREDIT:
Customers may return eligible items for either a Store Credit.
● STORE CREDIT: Should the customer prefer a store credit in the form of a gift card, the 20% RESTOCKING FEE (minimum $5.00) will be waived. Store credits expire 90 days from date of issuance.
● REFUND: Refunds must be received within 10 business days and are subject to managerial approval. Should a customer be granted a refund, a 20% RESTOCKING FEE (minimum $5.00) per item will apply. Refunds, charges, fees, and Shipping and Handling charges will be applied to the order’s original form of payment.
TO EXCHANGE A PRODUCT:
● Contact us to request a Return Authorization Number.
● NEW RESALABLE CONDITION:
To qualify as a new resalable condition the product
● Exchanges are limited to a maximum of 3 items per order.
● The exchange Form must be completed. Please contact us to request an Exchange Form.
● Customers are responsible for the payment of all return shipping charges.
Returns and Exchanges need to be processed within 10 days of receipt of the hairpiece or wig!
● DEFECTIVE: Customers must notify Barbara’s Wig Boutique of any defective products received within 5 days of delivery.
● It is the customer’s responsibility to properly package the item(s) to ensure no damage to the product occurs during shipping. Additional fees may apply should the item(s) arrive damaged.
● If you are not satisfied with a product or color after you had received our assistance and/or a recommendation or if you feel a product/color appears different from the image on our website, our Return Policy terms and Restocking Fees will not be waived. Please select carefully