● Orders begin being processed within 1 business day after being placed.

● Most orders are shipped within 3-5 days business days, however, many products can be shipped within 1-2 business days. 

● After placing an order you will receive an order confirmation to the email address you gave when ordering.

● If an item you ordered is on backorder or no longer available, we will contact you usually within 1-2 business days or as soon as we are aware after you have placed your order and allow you the option to either cancel your order at no cancellation charge, have it shipped when the product would be available or order another product.

● “Business Days” do not include Saturdays, Sundays, or holidays.

● Due to cutoff times by our manufacturers, orders received after 1:00 pm central time may not be processed until the following business day.

● The shipping and billing information you supply must be able to be verified. If we cannot verify this information, your order may be delayed or canceled.

● Barbara’s Wig Boutique accepts orders from the USA, Canada, Mexico, and the United Kingdom. Other locations will be accepted. Please contact us for more details.

● Product Availability: Although we are constantly updating our website, occasionally a product shown may be on back-order or no longer available. If the unavailability of a product would be a problem for you, we recommend you contact us before ordering to check on availability. 

● Back-orders are not charged Shipping/Handling (S/H) once available if the original order was partially shipped due to a back-order product. Shipment will be Standard Shipping. If Express shipping is required additionally S/H fees may apply.

● Barbara’s Wig Boutique is not responsible or liable for any additional expenses (duties, taxes, freight forwarding fees, etc.) a customer may incur for the receipt of an order, exchange order and/or a defective or incorrect product replacement order.

● USA Expedited Express Shipping & Handling (Average Delivery 1-3 Business Days)

   *Additional Fees May Apply

● United Kingdom Standard Shipping & Handling (Average Delivery 8-14 Business Days) **

**Customer is responsible for payment of any customs fees, duties, and/or taxes

● Some products may not be available for immediate shipment and may not be able to be guaranteed the requested delivery date.

● For US orders, our economy & standard shipping is by United States Postal Service (USPS) Priority Mail & USPS First Class Mail with Tracking with average delivery after shipment of 2-4 business days.  At the time of shipment, a USPS Tracking Number is issued and a USPS shipping notification is sent to your email address for order tracking.

For international orders, our standard shipping is by DHL Express or USPS International. It is hard to determine the exact date the delivery will arrive at your destination, due to unforeseen delays in customs.  However, we will ship your item 2-4 business days after order placement.

● Expedited Express Shipping & Handling will appear as $46.00 on your order checkout.  If additional shipping costs are required to ship your order, we will email or phone you with the revised shipping/handling cost after we receive your order. 

● Orders received after 1:00 pm central time may be delayed shipping 1 business day.

● “Business Days” do not include weekends or holidays. Example. If you place an order with us on Friday, the 1st business day starts on Monday, unless that was a holiday, then it would be Tuesday. Saturdays and Sundays are not considered business days.  When determining the delivery of your order, please use this as a guide or contact us if you have questions.  

● To better assist you, if you do have a specific date or time frame you would need an order by, please give us that information in the “comments” section of our order check form or call us at 314-203-2392.   

● Once your order has shipped, you will be sent an e-mailed message or called confirming your order shipment and given the order tracking number.  To track your order go to www.USPS.com and enter your tracking number. If your order is shipped by another carrier, we will give you that carrier’s website when we give you your tracking number.

● A signature may be required at the time of delivery on some orders. 

● Order Shows Delivered, But You Did Not Receive It: If after tracking your order it shows delivered, but you did not receive it, you must contact us within 5 days of the delivery date shown by the shipping service (USPS, UPS, etc.) for any credit or reshipment of the product to be considered.

● Order Delivery Delayed Due to Acts of Nature: Barbara’s Wig Boutique shall not be liable and will not issue any refund or credit if an order delivery is delayed due to causes beyond the shipping carrier’s control, including, but not limited to: acts of God, natural disasters, weather delays, or customs (where applicable).

● Un-deliverable Orders:  Please note, should an order shipped to you be returned back to us due to either being refused, unclaimed or because of an incorrect shipping address you had given us, you will be charged a $5.00 order reprocessing fee plus a minimum $7.50 shipping and handling (S/H) fee for re-shipment.  Actual additional (S/H) charges will depend on the carrier and service used, along with the re-shipment location.  Prior to any re-shipment, we will inform you of the returned order, the return processing fee, and the added (S/H) charges to your order for re-shipment.  If you elect not to have us re-ship the products to you, we will issue you a refund for the order total less a 15% Restocking Fee PER ITEM and the Original Shipping Cost.  If the returned shipment was a result of our error, you will not be charged any additional (S/H) fees and the products will be re-sent to you.